Policies, terms and conditions

At Petals in Bloom Studio, we are dedicated to bringing beauty, creativity, and memorable floral experiences to your special moments. To ensure complete clarity, smooth communication, and peace of mind for every booking, we have outlined our studio policies below.

Frequently asked questions and booking terms

Everything you need to know regarding booking deposits, balance deadlines, cancellations, fresh flower substitutions, and event setup terms for our Scunthorpe floral studio.

How do payments and deposits work for event bookings?

A £40 deposit is required to secure your chosen date for weddings, Bloom Bars, and other floral events, unless agreed otherwise in writing. The remaining balance must be paid in full no later than 14 days before your event. Customers are also welcome to pay the full booking amount upfront.

Where available, Klarna may be offered for eligible bookings, subject to approval and payment provider terms. When choosing Klarna, the full agreed amount is paid at checkout rather than a separate deposit.

What payment is required for bouquets and individual floral orders?

Full payment is required when placing an order for handcrafted bouquets, funeral tributes, and other individual floral arrangements, unless otherwise agreed. All bookings and orders remain subject to availability and confirmation.

What is your cancellation and rescheduling policy?

If you need to cancel an event booking, the £40 deposit will normally be retained to cover administrative costs, date reservation, and reasonable expenses incurred. Any additional cancellation charges will reflect reasonable costs and losses, considering expenses that can be avoided or recovered.

If you need to reschedule, requests will be considered subject to availability, and any additional costs will be discussed before confirming the new date. In the unlikely event that Petals in Bloom Studio cannot fulfil your confirmed booking, you will receive a prompt and full refund.

What is your policy on flower availability and substitutions?

Because flowers are natural and seasonal, specific blooms, shades, and varieties cannot always be guaranteed. If a particular stem is unavailable, we reserve the right to provide suitable substitutions of equal or greater value, maintaining your chosen colour palette, style, and design as closely as possible.

If your arrangement requires specific blooms for sentimental reasons, please let us know when ordering. If a significant substitution is ever necessary, we will reach out to discuss suitable alternatives before proceeding.

What are the venue and equipment requirements for Bloom Bars?

To ensure a flawless Bloom Bar setup, customers are responsible for confirming that the venue permits the installation and provides an accessible, stable, and level area for our floral displays. Any access limitations or venue rules must be shared in advance.

All display stands, buckets, containers, and signage provided by Petals in Bloom Studio remain our property unless specifically sold in your package. Equipment must not be moved, dismantled, or removed from the venue without prior permission.

How do I get in touch if I have questions about these terms?

We are always happy to clarify our policies or discuss specific needs for your celebration or floral arrangement. Please reach out through our booking page or contact our team directly at petalsinbloomstudio@gmail.com or 07359895316.

Ready to plan your floral experience?

Now that you know how we work, let us bring fresh blooms and creative fun to your celebration. Book your bespoke Bloom Bar consultation today.